Refund Policy

Last updated: 9 September 2026

Every Understeer Crew product is printed to order specifically for you, so our refund policy reflects that — please read it before you order.

Faulty, damaged, or wrong items

If your order arrives damaged, faulty, or isn't what you ordered, we'll put it right. Contact us at understeercrew@gmail.com within 14 days of delivery with your order number and a photo of the issue, and we'll offer a free replacement or a full refund.

Change of mind

Because each item is made specifically for your order, we're unable to accept returns or offer refunds simply because you've changed your mind, ordered the wrong size, or no longer want the item — unless the product is faulty as described above. This doesn't affect your other statutory rights.

Order cancellations

If you need to cancel or change an order, contact us as soon as possible at understeercrew@gmail.com. Because production often starts shortly after ordering, we can only guarantee a cancellation or change if your order hasn't yet entered production; once it has, we're unable to cancel or amend it.

Sizing

Please check our Size Guide before ordering. Since items are made to order, we can't accept an exchange for a different size once production has started, unless the item is faulty.

International orders

For orders outside the UK, any customs duties or import taxes are the responsibility of the customer and aren't included in the order price shown at checkout.

How refunds are processed

Approved refunds are issued to your original payment method, in the currency you were charged in, and can take a few business days to appear depending on your bank or card provider.